Training And Development

Customer Service Supervisor Training ProgramProgram ObjectivesKSA requirements Program Objectives At the program s conclusion participants shouldKnowledge be familiar with relevant university , consentient ground and federal policies , systems , procedures and regulations to ensure customer satisfactionSkill have both private computer skills essential to efficiently startle overtaking in the assign depart unit be fitted to infiltrate a variety of hostile and unpleasant customer situations be workmanlike in managing staff and the customer service work unitAbility hear and adapt to different customer communication styles and ethnic backgrounds and to sleep together and resolve their needs adopt superior time charge procedures while adhering to relevant rules , processes and directives assume effective problem resolvi ng proceduresProgram AgendaModule and rationale Goals Training Methods1 . Policies and ProceduresIn for a CSS to efficaciously operate at heart the work unit he /she essential first be familiar and be able to work deep down required polices and procedures .

- understand and work within the constraints of relevant universitystate and federal policies , systems , procedures and regulations 1 day workshopPPT , individual , mate and group activities (Participants will be provided with a folio all(a) documentation for future reference2 . in the flesh(predicate) Computer SkillsIn for a CSS to effectively operate with in the work unit he /she must be informed an! d able to use university reading systems and databases , together with a number of software program applications .- obtain a competent working knowledge of playscript processing , spreadsheets , university information systems and databases , software applications 1 day workshopPPT , active computer...If you want to get a full essay, order it on our website: BestEssayCheap.com

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